We respect our customers’ privacy. The security of our customers’ personal information is of paramount importance. We take every precaution to protect your information. We will NOT sell, rent, or lease your personal information. We will NOT share your information with any third party affiliates, artists or other parties, unless specifically requested. Our goal is to protect your information and provide a safe, secure, and trusted e-commerce experience.
Secure Online Ordering
We make every effort to ensure your shopping experience is secure. Credit card transactions are processed by hand in our store, never online. We will never ask for your credit card information over e-mail. Credit card transactions are processed over the phone directly between customer & gallery sales person.
Information We Collect
Most of the information we collect does not personally identify you to us. For example, we automatically collect the following information: clickstream information such as the address of the web site that you came from before visiting our website, which pages you visit on our website, the country from which you are browsing our site, the default language setting of your Internet browser, and which browser you used to view our website. This information is anonymous, meaning we cannot identify you personally unless you identify yourself, for example, by making a purchase, by creating an account, or providing us with your e-mail address.
The personal information we collect is all voluntarily provided to us by visitors to our web site. Personal information is collected in the process of placing an order or creating an online account. Personal information provided by visitors such as: contact info, name, email address, telephone number, billing address, and payment information, is secured and encrypted against theft or loss. We take the security of your personal information seriously and do NOT share this information with any third party organization except for payment and billing purposes to fulfill an order placed through our website.
How We Use the Information We Collect
The personal information we collect is used to process, fulfill, and facilitate the delivery of your order. For example, we provide your name, shipping address, phone number, and order information to our shipping carrier. We also may provide your name, billing address, and credit card information to the credit card processor that facilitates the transaction. Heartwood Gallery Inc. has strict guidelines requiring all third parties to keep any shared personal information confidential and secure.
We use your contact information to send email confirmations and update you on the status of your order. We may also use your provided information to contact you regarding questions about your order, or respond to customer service inquiries.
We also use your information to operate and improve our website and to deliver the products and services you have requested. We keep track of the pages you visit and the manner in which you use the website to determine what products and services are most popular and how we can better serve our customers.
Data Sharing & Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We do not provide any third party with any individually identifiable information other than information necessary to complete your order. Specifically, Heartwood Gallery Inc. gives your name, shipping address, phone number, and order information to our shipping carrier. We supply your name, billing address, and credit card information to the credit card processor who bills your account.
Email & Mailing List
We want to communicate with you only if you want to hear from us. We do NOT send unsolicited commercial email. We do NOT share your email address with any third parties except for necessary shipping and payment processing when an order is placed. We absolutely will NOT sell, rent, lease, or share your email address to any organization for marketing purposes.
You may opt out of our email newsletter at any time. Opting out of our email newsletter and special offers will not prevent you from receiving email updates about an online order placed at heartwoodsaluda.com.
Our site contains links to other websites with which we associate. These third party websites may use their own data collection policies. Please be advised that Heartwood Gallery Inc. is not responsible for the privacy policies and security measures taken by these sites. We advise you to take the time to read their respective privacy & security policies before providing any personal information.
Questions & Contact
If you would like more information, or have further questions not answered in this policy, please feel free to contact us.